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Commercial airlines' flight crews have learned to make fewer errors. This improved safety
record is due not to better technology or more highly skilled pilots, but
to a leadership and team training course called "crew resource management."
Team training works: At my department at Children's Hospital of Boston, our medical error rates have dropped to zero after airline pilots taught us team training, and team training resulted in lower rates and more satisfied patients in the cardiac surgery surgery program at another New England hospital.
As individuals, we are prone to making mistakes, but as part of high-performance teams, we can avoid or minimize those mistakes. And that means better patient outcomes.
Gerald B. Healy, MD
Otolaryngologist in Chief, Children's Hospital in Boston
Professor of Otology and Larygology at Harvard Medical School
President, American College of Surgeons
Boston Globe
January 8, 2008
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Team training works: At my
department at Children's Hospital
of Boston, our medical error rates
have dropped to zero after airline
pilots taught us team training
Dynamics Research Corporation and investigators from Brown University and Madigan Army Medical Center looked at... a chain of errors involving.poor communication and a lack of cross-monitoring of other caregiver's work.
In subsequent studies,
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